Welcome to AquaFit Shop’s FAQ section! We’ve compiled answers to the most common questions about our water sports gear, shipping, payments, and more. If you don’t find what you’re looking for, our water sports experts are always ready to help at [email protected].
About AquaFit Shop
What kind of products does AquaFit Shop specialize in?
We specialize in high-quality water sports equipment including bodyboarding gear (boards, fins, bags, leashes), foil wing equipment (boards, wings, harnesses, accessories), and kitesurfing gear (clothing, harnesses, boots, and accessories). Our products are designed for both professional athletes and recreational water sports enthusiasts.
Where is AquaFit Shop located?
Our headquarters is located at 1208 Festival Lane, Montgomery, US 36117. However, we ship worldwide to water sports enthusiasts everywhere (excluding some remote areas in Asia).
Product Questions
How do I choose the right size bodyboard?
Bodyboard size depends on your height and weight. As a general rule:
- Under 4’6″ (137cm): 33″-36″ board
- 4’6″ to 5′ (137-152cm): 38″-40″ board
- 5′ to 5’6″ (152-168cm): 40″-42″ board
- Over 5’6″ (168cm): 42″ or larger board
What’s the difference between foil front wings and rear wings?
Front wings provide lift and are the primary foil component that gets you flying above the water. Rear wings (stabilizers) provide balance and control. We offer various sizes and configurations for different skill levels and water conditions. Beginners typically start with larger front wings for more stability.
Ordering & Payment
What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
What shipping options are available?
We offer two shipping options:
- Standard Shipping (10-15 business days via DHL/FedEx): $12.95
- Free Shipping (15-25 business days via EMS): For orders over $50
Do you ship internationally?
Yes! We ship worldwide except some remote areas in Asia. If you’re unsure about delivery to your location, contact us before ordering at [email protected].
How can I track my order?
You’ll receive a confirmation email with tracking information as soon as your order ships. Use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your gear’s journey.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging with all tags attached. To initiate a return, email [email protected] with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Contact & Support
How can I contact customer service?
Our water sports experts are available via email at [email protected]. We typically respond within 24 hours on business days.
Do you offer product advice or recommendations?
Absolutely! Our team consists of passionate water sports enthusiasts who can help you choose the perfect gear for your skill level and local conditions. Just email us with details about your experience, typical water conditions, and what you’re looking to achieve.
Ready to hit the waves? Browse our water sports gear collection today and experience the AquaFit Shop difference!