At AquaFit Shop, we’re passionate about delivering premium water sports equipment that meets your adventurous spirit. While we carefully inspect all bodyboards, foil wings, and kitesurf gear before shipping, we understand that sometimes returns or exchanges are necessary. Our policy is designed to make this process as smooth as riding your favorite wave.
Key Points at a Glance:
- 15-Day Window: Request returns within 15 days of delivery
- Original Condition: Items must be unused with original packaging
- Free Exchanges: For defective or incorrect items
- Fast Refunds: Processed within 3-5 business days
- Special Note: Some foil parts and customized items cannot be returned
Our Return & Exchange Process
Step 1: Initiate Your Request
Contact our customer support team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Product name(s)
- Reason for return/exchange
- Photos if claiming defective item
Return Request Template:
Subject: Return Request for Order #[Your Order Number]
Body:
Hello AquaFit Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Product Name: [Product Name]
Reason: [Defective/Incorrect/Change of Mind]
Preferred Solution: [Refund/Exchange for [Product Name]]
[Attach photos if applicable]
Thank you,
[Your Full Name]
[Your Contact Information]
Step 2: Receive Authorization
Our team will respond within 24-48 hours with:
- Return authorization number
- Shipping instructions
- Return address (1208 Festival Lane, Montgomery, US 36117)
Step 3: Ship Your Return
Pack items securely in original packaging with all accessories. Include the return authorization number on your package. We recommend using a trackable shipping method.
Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
Step 4: Processing & Refund
Once we receive and inspect your return (typically 3-5 business days after arrival):
- Refunds: Issued to your original payment method (Visa, MasterCard, JCB, PayPal) within 3-5 business days
- Exchanges: Shipped via your original shipping method (DHL/FedEx or EMS)
Non-Returnable Items
To ensure safety and hygiene, we cannot accept returns for:
- Foil Parts & Accessories: Small components that could be damaged during return shipping
- Customized Equipment: Items modified to your specifications
- Used Products: Any gear showing signs of water exposure or use
- Kitesurf Clothing & Accessories: Worn or washed items (hats, gloves, boots)
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us immediately with photos
- We’ll arrange free return shipping if needed
- Receive priority processing for replacement or refund
International Returns
For customers outside the U.S. (excluding remote areas in Asia):
- Return shipping costs are the customer’s responsibility
- Mark package as “Returned Goods” to avoid customs fees
- Refunds will be issued minus original shipping costs
Still Have Questions?
Our water sports specialists are here to help! Contact us at:
Email: [email protected]
Address: 1208 Festival Lane, Montgomery, US 36117
We aim to make every return as effortless as gliding on a foil wing. Thank you for choosing AquaFit Shop for your water sports adventures!